In this article we provide information related to Freo Pay. This information includes about Interest and charges, Account related questions, Transaction related questions, Repayment related questions, Refund and technical related questions. It is one kind of neo banking.
WHAT IS FREO PAY?
Freo Pay is a mobile application that offers a “shop now, pay later” service. It allows you to make purchases at various stores and settle the payments later. Users can get approved for a credit limit of up to ₹10,000, which they can use for shopping.
HOW IS FREO PAY DIFFERENT FROM OTHER PAYMENT METHODS?
It sets itself apart by providing a user friendly scanning feature for swift and convenient shopping experiences. It offers one of the fastest ways to make instore purchases, allowing you to buy items immediately without worrying about carrying change.
You can make payments later through a single consolidated bill, ensuring speed, continuity, and convenience.
WHO CAN USE FREO PAY?
It is available to individuals between the ages of 22 and 58. To get started, you can download the Freo Pay app from the Google Play Store or the Apple App Store. After downloading, sign up, complete the necessary steps to activate your account, and access a credit limit of up to ₹10,000.
WHERE CAN I USE FREO PAY?
You can use it at any merchant or store that accepts payments via scanning a UPI QR code. This feature enables you to make transactions by scanning the QR code at the outlet, allowing you to enjoy your purchases. You have up to 30 days to repay your expenses at 0% interest, and you’ll receive a single consolidated bill for all your transactions.
HOW MUCH MONEY CAN I GET APPROVED FOR WITH FREO PAY?
The approved amount with it depends on various factors, including your income, credit history, repayment behavior, and other considerations. Presently, Freo Pay typically offers credit limits of up to ₹10,000 following a detailed review.
WHAT DOCUMENTS ARE REQUIRED TO APPLY FOR FREO PAY?
During the account setup process, you’ll be asked to provide a valid PAN card and upload a selfie. Additionally, the app may request your Aadhaar details, so it’s advisable to have them readily available.
HOW DO I USE THE ‘SCAN & PAY’ FEATURE IN FREO PAY?
The ‘Scan & Pay’ feature in Freo Pay is how you make payments at physical stores. Here’s how to use it:
- Open the Freo Pay app and select ‘Scan & Pay’ from the home screen.
- Scan the merchant’s QR code.
- Enter the amount you need to pay.
- Verify the transaction by entering your Freo Pay PIN.
The amount will be deducted from your Freo Pay balance, and your payment will be completed.
CAN I USE FREO PAY FOR ONLINE SHOPPING?
Currently, Freo Pay cannot be used for online shopping. However, you can use it to make purchases at physical stores that have a registered merchant QR code.
HOW CAN I INCREASE MY APPROVED AMOUNT WITH FREO PAY?
To increase your approved amount with Freo Pay, ensure that you have the latest version of the app installed. You can update it through the Google Play Store or the Apple App Store.
CAN I SEND MONEY TO FRIENDS OR FAMILY FROM MY FREO PAY ACCOUNT?
Freo Pay is designed exclusively for merchant transactions, so you cannot use it to send money to friends or family.
CAN FRIENDS OR FAMILY SEND MONEY TO MY FREO PAY ACCOUNT?
No, you can only use Freo Pay for outgoing transactions, so you will not be able to receive money from friends and family into your Freo Pay account.
CAN I WITHDRAW MONEY FROM MY FREO PAY APP?
Since Freo Pay is intended for merchant transactions and “shop now, pay later” functionality, you cannot withdraw money from your Freo Pay app.
HOW DO I REFILL MY FREO PAY BALANCE?
To refill your Freo Pay balance, follow these steps within the app:
- Open the Freo Pay app.
- If you’re paying your bill early, go to the home screen, and under your photograph and available amount, click on “Settle bill” > “Settlement.” Choose to pay your bill or enter a custom amount and proceed to pay.
- If you’re paying after your bill is generated, go to the home screen, and under your photograph and available amount, click on “View” > “Settlement” to clear your bill amount.
IS THERE A CUSTOMER CARE NUMBER FOR FREO PAY?
Freo Pay does not have a customer care number. If you come across any listings claiming to be Freo Pay’s customer care number, please report them.
HOW CAN I CONTACT FREO PAY FOR CUSTOMER SUPPORT?
Freo Pay provides customer support exclusively through email. You can reach out to them at hello@freopay.com. When contacting customer support, make sure to provide your registered phone number, your email ID, your full name, and a screenshot of the issue or transaction.
ARE THERE INTEREST AND CHARGES
It offers an interest free period of 30 days. If you repay your bills by the 5th of each month, you won’t be charged interest.
IS THE FREO PAY APP FREE TO USE?
Yes, the app is free to use.
ARE THERE ANY ADDITIONAL CHARGES ?
If you repay your due amount within the app before the 30day period ends, there are no additional charges. However, if you don’t repay your bill by the 5th of the next month, Freo Pay may temporarily suspend your transactions and impose a late fee of ₹30 + GST per day for missed payments after the 5th.
This late fee is capped at ₹900 per billing cycle, after which an 18% GST is applied to the total late fee amount. Additionally, a convenience fee of up to 5% (+GST) may apply on the amount used during the month, payable when repaying dues. You can check your convenience fee within the app.
WHY CAN’T I CREATE FREO PAY ACCOUNT?
If you can’t make a Freo Pay account, it could be because our servers are having some issues. The best thing to do is wait for a bit and try again later. If the problem keeps happening even after a few tries, you can email our team at hello@freopay.com. Make sure to send pictures of any error messages you see.
HOW CAN I GET MY ACCOUNT UNBLOCKED?
There are many reasons why your account might be blocked. You can email our team at hello@freopay.com and include screenshots of the errors you’re seeing. We’ll work quickly to help you get unblocked.
ACCOUNT GOT BLOCKED AFTER AADHAAR VERIFICATION
If your account got blocked after verifying your Aadhaar, it might be because there’s an issue with your Aadhaar number. Sadly, you won’t be able to use your account for transactions. To fix this, please contact our team at hello@freopay.com. Tell us your registered email ID and phone number, and attach a scanned copy of your Aadhaar card to the email. We’ll look into it.
WHY IS MY “SCAN NOW, PAY LATER” FEATURE DISABLED?
If your “scan now, pay later” feature is turned off, it might be because of an internal rule. Contact our team at hello@freopay.com and tell us your registered email ID and phone number to find out why.
HOW CAN I DELETE MY FREO PAY ACCOUNT?
If you’re not happy with the app, please tell us what didn’t work for you at hello@freopay.com. Freo Pay want to make things better. But if you still want to delete your account, follow these steps:
Pay off any bills you owe.
Remove the app from your phone using one of these methods:
- Hold down the Freo Pay app icon, tap on “app info,” and then press “Uninstall.”
- Go to your phone’s settings, find “Apps & notifications,” select “Freo Pay App info,” and then press “Uninstall.”
- Open the Google Play Store, search for Freo Pay, and tap ‘Uninstall.’
- Open the Apple App Store, look for Freo Pay, and tap ‘Uninstall.’
WHY WAS MY APPLICATION REJECTED?
Whether your Freo Pay application gets accepted depends on a few things, like your credit history and how you’ve paid bills before. Our team looks at your application carefully. If it doesn’t meet certain rules, it might get rejected. Don’t worry, though. You can try again three months after your last application.
CAN I CHANGE MY PROFILE DETAILS?
Sorry, but you can’t change your personal info in the app once you’ve entered it. If you have more questions, email our team at hello@freopay.com.
WHY CAN’T I SCAN AND PAY THROUGH THE APP?
If you’re having trouble scanning and making payments with the app, it might be because of some technical issues. Please contact our team at hello@freopay.com and send us pictures of any errors you see on the app.
Tell freo pay your registered email ID and phone number, and they help you out as soon as we can.
Getting a peer to peer transaction error on the app. What do i do?
Freo Pay added peer to peer transactions in the latest app version. To use this feature, make sure your Freo Pay app is up to date.
MY TRANSACTION IS STILL “PENDING.” WHAT SHOULD I DO?
If your transaction is stuck as “pending,” we can help you fix it. Please email us at hello@freopay.com and tell us your registered email ID and phone number. We’ll work on solving the issue quickly.
WHAT IS THE BILLING CYCLE?
Your billing cycle covers the 1st day of a month until the end of that month. All your transactions get combined into one statement, and your bill is generated on the following day, which is the 1st of the next month. So, you’ll receive your bills on the 1st of each month.
WHEN IS THE REPAYMENT DUE DATE?
The due date for your bill is the 5th of every month.
What happens if I don’t pay by the repayment due date?
If you miss paying your bill by the 5th of a month, Freo Pay will temporarily suspend your transactions. Additionally, you’ll be charged a late fee of Rs. 30, plus GST of 18% per day for each day you miss payment after the 5th.
This late fee is capped at Rs. 900 per billing cycle, and there will be 18% GST added to your total late fee amount. It’s crucial to repay on time to avoid these charges.
HOW DO I PAY MY FREO PAY BILL?
You can easily pay your bill within the app itself. Here are the steps:
Open the Freo Pay app.
If you’re paying your bill early, on the home screen, under your photo and available limit, you’ll see a box showing the amount you’ve spent out of your Freo Pay limit. Click on “Settle bill” > “Settlement,” and then click “Pay.” Alternatively, you can select a custom amount and click “Proceed to pay.”
If you’re paying after your bill is generated, go to the home screen. Under your photo and available limit, you’ll see a box indicating that your statement for the month is generated. Here, click on “View” > “Settlement,” and clear your bill amount.
WHAT IF I DON’T PAY MY FREO PAY LATE FEES AT ALL?
If you don’t pay your late fees, you’ll incur substantial charges. Additionally, Freo Pay’s collections team will reach out to you to help with repayment. If you continue to delay payment, we may have to send you a legal notice. So, it’s strongly advised to repay your bills on time.
CAN I RECHARGE AMOUNT?
You don’t exactly recharge your limit; instead, you reset or restore it by paying off your expenses. You can do this in two ways:
- Pay your bill directly through the app.
- If you’ve opted for WhatsApp notifications, we will send you a WhatsApp payment message with a link. This link will take you to a payment gateway through which you can reset your amount by repaying your expenses.
WHEN CAN I RECHARGE?
As mentioned earlier, you don’t recharge your limit; you reset or restore it by paying for your expenses. This can be done at any time using the methods mentioned above.
CHARGED AN INCORRECT LATE FEE
If you were charged an incorrect late fee due to an issue within the app, please don’t worry. Reach out to our team at hello@freopay.com, and include screenshots of the problem or error you encountered. We’ll respond within 24-78 working hours to help you resolve the issue.
PAID THE AMOUNT TO THE MERCHANT, BUT THEY’VE NOT RECEIVED IT
If you’ve paid a merchant but they haven’t received the payment, please contact our team at hello@freopay.com. Attach a screenshot of the transaction on your Freo Pay app, including the date, transaction reference ID, and amount. Don’t forget to mention your registered email ID and phone number.
HOW DO I GET MY REFUND FROM A MERCHANT?
If you need a refund from a merchant, follow these steps:
- Find the refund reference number, usually received via SMS or email.
- Send the reference number along with relevant screenshots to hello@freopay.com.
Freo Pay look into the matter and respond within 24-72 working hours.
ASKED FOR A REFUND
If you’ve already shared your transaction details with it, please wait for at least 7 working days. Your refund should appear in your app within that time.
CAN’T LOG IN?
If you’re having trouble logging in, it might be because you’re using an older version of the app. Try uninstalling and reinstalling the app or updating it from your app store.
If problems persist, email our team at hello@freopay.com, and provide details of the issue or error you’re facing. We’ll assist you as soon as possible.
NOT GETTING AN OTP TO LOG IN OR SIGN UP
If you’re not receiving OTPs for logging in or signing up, contact our team at hello@freopay.com. Attach screenshots of the error messages you encounter on the app, and be sure to mention your registered email ID and phone number.
THE APP SAYS ‘MAXIMUM OTP REACHED’ WHILE LOGGING IN
If you see the ‘Maximum OTP reached’ message, email our team at hello@freopay.com with screenshots of the error you’re facing. We’ll assist you in resolving the issue.
FREO PAY APP KEEPS CRASHING
App crashes can sometimes occur if you’re using an outdated version. Try uninstalling and reinstalling the app or updating it from your app store. If you continue to experience issues, email our team at hello@freopay.com, and provide details of the problem or error you’re encountering.
Video Credit: Digital Saurav
THE APP SAYS THAT MY PAN CARD ALREADY EXISTS
This error typically occurs when you have previously registered with the app and are trying to register again with a different email ID and phone number but the same PAN.
The error message should include the last four digits of your previously registered phone number. To continue, please log in with your registered details and ensure you’re using the latest app version.
If needed, uninstall and reinstall the app or update it from the app store.